Inside Sales Representative
China

Inside Sales Representative

POSITION SUMMARY

Reporting to the CEO of LiquidStack – Liquid Cooling, the Inside Sales Representative (ISR) will be responsible for developing, qualifying, and quantifying new business leads and opportunities while ensuring a smooth sales process via proactive client communication. The ISR overlays with our Business Development and Applications Engineering organization to form a cohesive commercial team. To be successful as an ISR you should be able to build instant rapport and achieve customer satisfaction in the conversion of opportunities to Closed-Won projects, meeting pipeline, sales, and revenue targets. The successful candidate will be persistent, perceptive and carry a ‘refuse to lose’ attitude while demonstrating excellent listening and communication skills. This role is critical to supporting the development of a pipeline of commercial leads with the world’s most efficient liquid cooling solutions for Data Centers, Edge, and High-Performance Computing (HPC), including crypto mining. You will be working with a highly energetic and collaborative global team to expand LiquidStack’s customer base for liquid cooling.

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Communicates directly with customers, makes outbound calls to potential customers, and follows up on leads.
● Understands customers’ needs and identifies new sale opportunities.
● Answer’s potential customer questions and sends additional commercial or technical information as requested.
● Keeps up with product, service information and promotional updates.
● Researches and qualifies new leads generated via LiquidStack marketing efforts.
● Proficiently works with Salesforce.com to update Leads, Contacts, Opportunities and Activities.
● Assists in the preparation of draft proposals for the commercial team to finalize when requested.
● Sets up new Opportunities including documenting of files for new and existing projects.
● Ensures each Purchase Order is acknowledged and confirmed.
● Tracks Orders and advises clients of ship date status during production and tracking/delivery status once shipped.
● Consistently meets assigned goals, objectives, sales, and revenue targets.
● Seeks customer feedback and conveys it to internal stakeholders you collaborate with.
● Prepares weekly, monthly, or quarterly reports to management.
● Attends conferences/exhibitions to support customer interests.
● Acts in a manner consistent with LiquidStack’s core values and according to LiquidStack’s Code of Business Conduct and Ethical Behavior.
● Complies with standards and procedures of LiquidStack’s health and safety manual and Occupational Health and Safety regulations.

SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES

● Bachelor’s degree from 4-year college or university (with B.S. Engineering degree or equivalent a plus).
● Previous experience in inside sales, with an outbound call center, customer service or a related sales position is preferred.
● Exhibits skills or has experience learning about Information Technology.
● Self-starter that can be hands-on and work independently without day-to-day oversight.
● Good organizational skills and the ability to multitask.
● Excellent communication (verbal & written) with strong interpersonal skills.
● Excellent phone and outbound calling skills.
● Exceptional customer service skills, strong listening, and sales skills.
● Demonstrable experience consistently achieving targets and goals.
● Multicultural approach, comfortable working with diverse cultures and mind-sets.
● Appreciates working in global organizations with teammates in different time zones/regions.
● Strong knowledge of Microsoft Office, CRM software such as Salesforce.com and generally tech-savvy.

SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES

● Willingness and ability to travel domestically up to 5% of the time, with some international travel possible.
● Valid passport & driver’s license with no infractions that would limit ability to travel.

To apply for this position, please email your resume and cover letter to careers@liquidstack.com.