Inside Sales Representative – NAM
Marlborough, MA

Inside Sales Representative – NAM

Position Summary

Reporting to the Global Business Development Manager of LiquidStack, the Inside Sales Representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets. To be successful as an Inside Sales Representative you should be able to build instant rapport and achieve customer satisfaction. A top Inside Sales Representative should also be very competitive and a good listener. This commercial role is critical to supporting the development of a pipeline of leads with the world’s most efficient liquid cooling solutions for Data Centers, Edge, and High-Performance Computing (HPC), including crypto mining. You will be working with a highly energetic and collaborative global team to expand LiquidStack’s customer base for liquid cooling.

Essential Duties and Responsibilities

  • Communicates with customers, makes outbound calls to potential customers, and follows up on leads.
  • Understands customers’ needs and identifies sales opportunities.
  • Answers potential customers’ questions and sends additional information as requested.
  • Keeps up with product, service information and updates.
  • Researches and qualifies new leads that come in through the office and/or website.
  • Updates Salesforce with information and documents from sales opportunities. 
  • Assists in the preparation of draft quotes for the sales team to finalize when requested.
  • Sets up new projects including document files for new projects and maintains existing project files.
  • Consistently meets assigned goals, objectives, sales, and revenue targets.
  • Seeks customer feedback and conveys it to internal stakeholders you collaborate with.
  • Prepares weekly, monthly, quarterly, and annual reports to management or as needed.
  • Attends conferences/exhibitions to support customer interests.
  • Acts in a manner consistent with LiquidStack’s core values and according to LiquidStack’s Code of Business Conduct and Ethical Behavior.
  • Complies with standards and procedures of LiquidStack’s health and safety manual and Occupational Health and Safety regulations.

Specific Knowledge, Skills and Abilities

  • Bachelor’s degree from 4-year college or university (Engineering degree or equivalent a plus).
  • Previous experience in an outbound call center, customer service or a related sales position a plus.
  • Basic knowledge and/or willingness to learn about liquid cooling, heat rejection, data centers & IT equipment.
  • Self-starter that can be hands-on and work independently without day-to-day oversight.
  • Good organizational skills and the ability to multi-task.
  • Excellent communication (verbal & written) with strong interpersonal skills.
  • Excellent phone and cold calling skills.
  • Exceptional customer service skills.
  • Strong listening and sales skills.
  • Ability to achieve targets.
  • Multicultural approach, comfortable working with diverse cultures and mind-sets.
  • Appreciates working in global organizations with teammates in different time zones/regions.
  • Strong knowledge of Microsoft Office, CRM software such as Salesforce a plus and generally tech-savvy.

Special Conditions of Employment

  • Willingness and ability to travel domestically up to 5% of the time.
  • Valid passport & driver’s license with no infractions that would limit ability to travel.
  • Depending on local law, candidates may be asked to show a government issued certificate of being fully vaccinated, including any updated vaccine doses recommended or required by local government authorities prior to the date of hire. Do not disclose any medical information.
  • As the pandemic continues, business partners that LiquidStack work with may require your verifiable vaccination status, not medical information, to be provided to LiquidStack.

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